Cloud is everywhere
Cloud Communication
Whether your organisation is currently using traditional PBX system or IP-PBX, we have solution to upgrade your current system base on your business needs and growth. .
Cloud Voice Announcement
Easy access anywhere in the World to provide pre-recorded message for announcement, reminder and evacuation.
Login to our cloud and upload the list of numbers and recorded message, Voila, the system will automatic call the numbers in the list at designated time or ad-hoc
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No connection fees
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No hidden charges
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Minimum cost for your Campaigns
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Minimum subscription & call charges are applied
Services cater for;
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Political campaigns
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Financial services & insurance firms
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Reminders of an upcoming event
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Alerts on a new product
Calls reach 1000-10,000 numbers at one go, no need to install the system at your premise
Cloud Intercom
Bridge the intercom with Cloud base technology, design for Resident or Commercial Building without physical cable.
SECURE DOOR ACCESS WITH IP COMMUNICATION
These days everyone wants to feel as safe as they can within their own home. To achieve this, use the Cloud Intercom door access system. You will have control of all your visitors and any uninvited guests.
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Secure access
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Intercom-integrated Access control
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Access via cards, or mobile phone and PIN code
HOME ENTRANCE VIDEO INTERCOM
Keep track of what is happening outside your front door. You can use your mobile phone to communicate with your visitor via the IP SIP intercom installed at your door. With its non-stop video monitoring of your building entrance you are always an attentive host to your guests.
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Always reachable even though you are not at home
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Clarity about what is happening outside the house
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Open the door to visitors remotely using your mobile phone
Cloud Intercom is built on open internet standards such as SIP. Our solution allows you to leverage your existing IP investment and build out a unified communication platform connecting Cloud phone systems, Building PA, door access and Intercom Systems.
If you have an existing investment in IP phones and a network, we can help you extend the phone system into a full functioning SIP paging and intercom solution. You can unify your phone system with intercom and security by integrating physical door stations such as gate and building entry points. These intercom panels can now be tied directly to your phone system. Local push button of an intercom panel at a building entryway can ring to one or many master / head end stations. The person manning the location can talk to the caller at the building entryway on a standard IP phone.
KEY FEATURES
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Intercom and paging devices can have a direct SIP extension via Cloud.
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Compatible with multiple standard door/intercom stations.
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SIP enabled door panels can call one or many master / head end stations
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SIP to multicast support, dial an extension and send a multicast voice announcement over the LAN
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High quality voice audio, with a small network footprint.
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Full duplex audio
Cloud Interactive Voice Response (IVR)
Easy access anywhere in the World to provide local accent for local market.
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling.
IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information and weather conditions. The terms are distinct and mean different things to traditional telecommunications professionals—the purpose of an IVR is to take input, process it, and return a result.
DATA MINING COLLECTION
Record calls, collect responses, track results, export data, analyze metrics, and make better decisions
PHONE SURVEYS
Send automated surveys and polls to customers, employees, voters, and more to collect and manage data for your business or campaign.
CUSTOMIZED IVR FOR YOUR NEEDS
Our developers will assist in building your own app from beginning to end utilizing our API’s to create solutions that meet your functional needs.
AUTO-ATTENDANT AND CALL ROUTING
Use an auto-attendant phone system to route your incoming calls to the appropriate line or answering service and save time and money.
Cloud Contact Center
Provide customer support center via Cloud, design for Online Business, E-Commerce and Home Base business.
our cloud contact center software helps you connect with your customers on their terms and across all channels, including inbound/outbound voice, voicemail, email, chat, social media, SMS, IVR, voice portal, self-service and more. Our industry-leading tools help contact centers manage customer relationships from beginning to end, optimize agent schedules, analyze detailed reports to improve call center efficiency, survey customers, integrate with leading CRMs like Salesforce, and improve their overall customer satisfaction.
Cloud Contact Center Features
Inbound Voice
It's still 'Good to Talk'. Create flexible Inbound Voice and IVR campaigns in minutes, all managed from our easy to use web interface.
Outbound Dialer
Our fully automated outbound Dialler improves contact rates, increases agent productivity and reduces customer wait times. Improve results by making changes in real-time.
Web Chat
Use our fully integrated chat widget on your website to deliver improved customer service through the world’s fastest-growing communication channel – web chat
Integrated with your CRM, use email campaign templates to improve your agent productivity and save customer wait time while reducing errors.
Call Recording
Optionally record, encrypt and store all calls as required. Access via a secure URL which can be written to your customer's record in your CRM.
Integration
Seamlessly integrate your contact centre with all your mission critical applications to create a single source of truth about the customer and drive business efficiency.
Self Service Administration
Securely delivered from the cloud, you can take back control of your Contact Centre – make system changes in minutes with real-time dashboards to give you the insights to optimise results.
Business
Intelligence
Use advanced reporting, real-time dashboards and drill-down business analytics tools to provide the insights to make better decisions faster.
Conversion
Analytics
Move from interactions to relationships - analyse every conversation in your business to understand what your customers and staff are actually saying, meaning and feeling.
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.